Disability Discrimination Act (DDA)

The development of legislation to improve the rights of disabled people is an ongoing process. From 1 October 2004, Part 3 of the DDA 1995 has required businesses and other organisations to assess the risks (commonly known as an access audit) to persons with disabilities and take reasonable steps to tackle physical features that act as a barrier to disabled people who want to access their services.

This may mean to remove, alter or provide a reasonable means of avoiding physical features of a building which make access impossible or unreasonably difficult for disabled people. Examples include:

  • Ensuring premises are well lit, where appropriate, and providing well-defined signs
  • Installing an induction loop for people with a hearing impairment
  • Installing a permanent ramp and a handrail at the entrance to a building where there are steps
  • Providing an accessible area, for example, a low level desk in a bank for wheelchair users
DDA Support

Under the DDA, service providers only need to make changes that are ‘reasonable’. There’s no rulebook, and some organisations can afford to do more than others. It’s about what is practical to the service provider’s individual situation and what resources the business may have. They will not be required to make changes which are impractical or beyond their means.

Contact us for more advice on DDA compliance and access audits for your premises.

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